How can we help you?

Leads2Needs uses a 4-tier verification system to ensure trust and quality:

• Tier 1 (Basic Verified): GSTIN and PAN verification through government databases.
• Tier 2 (Video KYC): Live video verification of factory premises and key personnel.
• Tier 3 (Doc Certified): Verification of ISO, BIS, and industry certifications via OCR.
• Tier 4 (Factory Audited): Third-party physical audit of factory, equipment, and compliance.

Each tier provides progressively more visibility and trust features on the platform.

We support multiple payment methods for your convenience:

• Bank transfer (NEFT/RTGS/IMPS)
• UPI payments
• Credit/Debit cards
• Net banking
• Escrow payments for secure transactions

For subscription payments, you can set up auto-debit for hassle-free renewals.

Sending an RFQ (Request for Quotation) is simple:

1. Search for suppliers using our parametric search or browse categories.
2. Select the suppliers you want to contact (you can select multiple).
3. Click "Send RFQ" and fill in your requirements (part details, quantity, specifications).
4. Attach any drawings, CAD files, or specification documents.
5. Set your deadline and submit the RFQ.

Suppliers will be notified immediately and can respond with quotes through the platform.

Escrow provides secure payment protection for both buyers and suppliers:

• For Buyers: Your payment is held securely until you confirm delivery and quality.
• For Suppliers: Guaranteed payment once delivery is confirmed.

The escrow process works as follows:

1. Buyer deposits payment to the escrow account.
2. Supplier is notified and begins production.
3. Upon delivery, buyer has 48 hours to inspect and confirm.
4. Once confirmed, funds are released to the supplier.

In case of disputes, our support team mediates to reach a fair resolution.

You can upgrade your subscription plan at any time:

1. Go to Settings > Billing & Subscription.
2. Click "Upgrade Plan" to see available options.
3. Choose your new plan and payment frequency (monthly/annual).
4. Complete the payment to activate immediately.

When you upgrade, you'll be charged the prorated difference for the remaining billing period. Annual subscriptions get a 20% discount.